Ecsion Logo
Smarter Ticketing for
Better Support Experiences

Track, manage, and resolve onboarding issues and user queries with ease using our powerful ticketing platform.

Why Use Our Ticketing System?
  • Easily create and categorize tickets for onboarding or technical issues.
  • Track resolution status and timelines in real-time.
  • Collaborate with your team or departments on open tickets.
  • Automatically assign tickets to relevant agents based on issue type.
  • Receive alerts and notifications for important updates.
  • Access historical ticket data for performance and improvement insights.
Ticketing System Illustration
Onboarding Issue Tracker
Onboarding Made Simple
  • Identify and address onboarding problems with automated ticket logging.
  • Keep users informed with real-time ticket updates and resolution status.
  • Use filters and reports to identify recurring onboarding hurdles.
  • Boost user satisfaction through fast, transparent ticket resolution.

Support Features That Drive Results

Empower your support team to resolve issues efficiently with a full-featured ticketing system tailored to your business needs.

Ticket Creation & Tracking

Submit support requests easily and monitor their progress in a single dashboard.

Role-Based Assignments

Assign tickets based on role, department, or expertise for faster resolution.

Internal Notes & Comments

Collaborate with team members without exposing private notes to customers.

Notifications & Alerts

Stay updated with automated notifications on ticket status and replies.

Custom Tags & Priorities

Organize tickets by tags, urgency, or departments to streamline workflows.

Analytics & Reporting

Monitor ticket performance, resolution time, and agent productivity.

Multi-User Support

Enable collaboration across departments to handle complex issues effectively.

Knowledge Base Integration

Connect with FAQs and guides to allow users to resolve common queries themselves.

Ecsion Ticketing

© 2025 Ecsion. All rights reserved.